Welcome to Ganagapur Darshan.
We provide informational content, digital material, and various spiritual products to customers across India.
This policy explains how cancellations and refunds are handled for product purchases and digital services.
- Order Cancellation
Orders for physical products can be cancelled within 2 hours of placing the order.
Once the product is packed or shipped, cancellation is not possible.
Orders for digital products cannot be cancelled once delivered.
- Refund Policy
Refunds are applicable only in the following conditions:
For Physical Products
If the product received is damaged, defective, or incorrect.
If the shipment is lost in transit.
If the customer cancels within the allowed cancellation window (2 hours).
Personalized items
Used or damaged products
Items purchased during special discounts or festival offers
- Replacement Policy
If a product is damaged or incorrect, a replacement will be provided after verification.
Customers must provide:
Order ID
Clear photos/video of the product
Package-opening video (recommended)
- How to Request a Refund
Email us at [your email] with:
Name
Order ID
Description of the issue
Photos/video (if applicable)
Approved refunds will be processed within 7–10 working days.
- Shipping Charges
Shipping fees are non-refundable unless:
The product is damaged
The wrong product was delivered